Privacy Policy

Privacy Policy

This Privacy Policy describes how we collect, use, process, and disclose your information when you visit our website, purchase physical or digital books, or subscribe to our membership packages. By using our website and services, you consent to the data practices described in this policy.

1. Information We Collect

We collect information to provide a seamless shopping and membership experience. This includes:

• Personal Identifiers:

Name, email address, phone number, and shipping/billing addresses provided during checkout or account creation.

• Account Credentials:

Username, password, and security preferences used to access your membership portal.

• Financial Information:

Payment card details or third-party payment accounts (e.g., PayPal, Stripe, mPos) used to process transactions.

• Usage & Device Data:

IP address, browser type, device information, operating system, and data on how you interact with our website via cookies and tracking technologies.

2. How We Use Your Information

We use your data for legitimate business purposes, including:

• Fulfilling Orders:

Processing payments, shipping physical books, and granting instant access to digital books and membership benefits.

• Account Management:

Maintaining your Sócio Torcedor/fan profile, managing subscription renewal billing, and tracking priority ticketing eligibility.

• Customer Support:

Responding to inquiries, troubleshooting delivery issues, and handling returns or cancellations.

• Marketing Communication:

Sending promotional updates, newsletter editions, or exclusive club offers, which you can opt out of at any time.

• Security & Prevention:

Detecting and preventing fraudulent transactions, unauthorized account access, or abuse of membership perks.

3. Sharing and Disclosing Your Data

We do not sell your personal data. We only share your information with trusted third-party service providers essential to our operations:

• Payment Processors:

To securely complete financial transactions.

• Logistics & Couriers:

To ship and deliver physical books to your address.

• Email & Hosting Services:

To send automated order confirmations, membership alerts, and marketing emails.

• Legal Compliance:

If required by law, subpoena, or to protect the safety, property, and rights of our club, users, or the public.

4. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience, remember your shopping cart items, and keep you logged into your membership dashboard. You can modify your browser settings to refuse cookies, but some features of the website or membership portal may not function correctly as a result.

5. Data Security & Retention

• Security Measures:

We implement industry-standard administrative, technical, and physical security measures (including SSL encryption) designed to protect your personal information from unauthorized access, loss, or alteration.

• Retention Policy:

We retain your information for as long as your membership account remains active or as needed to comply with legal, tax, and accounting regulations.

6. Your Rights and Choices

Depending on your location (such as under GDPR, CCPA, or local club regulations), you may have the right to:

• Access, correct, or update your personal data.

• Request the complete deletion of your account and personal information.

• Object to or restrict the processing of your data for specific purposes.

• Withdraw your consent for marketing emails via the "unsubscribe" link.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any material changes by posting the updated policy on this page with a revised effective date.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your data, please contact us at [email protected] | [email protected] | [email protected]